Shipping


International shipping costs are listed below.

Shipping in germany


Within Germany from a goods value of 99.99 €
free
Shipping costs with age verification
Spirits and tobacco products
5.90 €
Shipping costs without age verification4.90 €

Shipping is done exclusively by DHL.


Do I still have to pay taxes or customs duties?

The prices shown on the product pages include all taxes, customs duties and other price components. This applies to all deliveries within Germany and the EU. For deliveries to Switzerland and non-European countries, the German VAT of 19% is not included in the price. However, there may be charges (national taxes) upon importation, please check with your National Customs Office. In the event of a return due to customs regulations, the transport costs incurred will not be reimbursed.


What is an age verification?

If your order contains spirits or tobacco products, we need to make sure that you are of legal age. To do this, DHL checks your identity and age using an official photo ID when handing over your parcel. Shipments addressed to a Packstation are automatically forwarded to the nearest branch.


How long does shipping take?

Orders placed by 12:00 noon will be shipped the following day. The delivery time within Germany is usually 3-5 working days due to the island. However, we have no influence on the final transport time by DHL or weather-related ship cancellations. Please understand if it should take a little longer.

International deliveries may take more than 5 working days to arrive.


Where is my parcel?

As soon as your parcel leaves our warehouse, you will receive an e-mail with a link to the DHL shipment tracking. There you can see the current status of your parcel.


A bottle leaked during shipping. What should I do?

All spirits are always shipped in special PTZ-certified bottle cartons and secured with filling material. This ensures that your delivery arrives undamaged. In rare cases, however, bottles may break. If you notice this when you receive the parcel, simply refuse to accept it. We will then receive the parcel back and send you a replacement directly.
If you only discover the defect when you open the parcel and the shipment tracking does not indicate any transport damage, you must immediately take the original parcel and its contents, including the inner packaging, to the nearest post office and have a damage report recorded. Please send this together with as detailed photos/videos as possible to info@onlineshop-helgoland.de as soon as possible. You will then receive either a replacement delivery or your money back in full.



I would like to return my parcel. What do I have to do?

You can return your goods to us within the statutory cancellation period of 14 days after receipt of the order. To do this, put a note with the details from the cancellation form in the parcel. Please understand that you will have to bear the costs of the return shipment.


What happens if delivery is unsuccessful?

If the order is cancelled or acceptance is refused with a reason for complaint, we will refund all shipping costs and provide a return label. In the event of revocation of the order or refusal of acceptance without a reason for complaint, the customer shall bear all shipping costs incurred. We will also charge renewed shipping costs if delivery is not possible, e.g. due to incomplete address information.



Shipping in EU

Shipments outside of Germany can take more than 5 working days to arrive. We have no influence on the transport time.

Shipping costs European Union (EU1)

Included Countries: Austria, Netherlands, Belgium, Denmark, France, Faroe Islands, Greenland, Luxembourg, Poland, Czech Republic, Sweden, Ireland

Austria: + € 0.50 surcharge (due to statutory packaging licensing)

Package weight from 0 to 1.999 kg = €12.20
Package weight from 2 to 4.99 kg = €14.20
Package weight from 5 to 6.99 kg = €15.80
Package weight from 7 to 9.99 kg = €17.30
Package weight from 10 kg to 14.99 kg = €21.00
Parcel weight from 15 kg to 19.99 kg = €24.70
Parcel weight from 20 kg to 23.99 kg = €26.70
Package weight from 24 kg to 29.99 kg = €44.92
Package weight from 30 kg to 35.99 kg = €47.40
Parcel weight from 36 kg to 39.99 kg = €49.40
Package weight from 40 kg to 46.99 kg = €52.40
Package weight from 47 kg to 55.99 kg = €72.00
Package weight from 56 kg to 60.00 kg = €74.00

For further shipping information for shipments with heavier weights, please contact us at: +49 4725 800 7041


Shipping costs European Union (EU2)
Included countries: Finland, Italy, Monaco, Slovakia, Slovenia, Spain, Hungary
Package weight from 0 to 1.999 kg = €12,60
Package weight from 2 to 4.99 kg = €14.90
Package weight from 5 to 6.99 kg = €16.10
Package weight from 7 to 9.99 kg = €18.50
Package weight from 10 kg to 14.99 kg = €22.70
Package weight from 15 kg to 19.99 kg = €26.90
Package weightfrom 20 kg to 23.99 kg = €29.30
Package weight from 24 kg to 29.99 kg = €45.40
Package weight from 30 kg to 35.99 kg = €51.50
Package weight from 36 kg to 39.99 kg = €53.80
Package weight from 40 kg to 46.99 kg = €58.00
Package weight from 47 kg to 55.99 kg = €78.30
Package weight from 56 kg to 60.00 kg = €80.70

Shipping costs European Union (EU3)
Included countries: Bulgaria, Croatia, Cyprus, Estonia, Gibraltar, Greece, Greenland, Latvia, Lithuania, Malta, Portugal, Romania
Package weight from 0 to 1.999 kg = €13.00
Package weight from 2 to 4.99 kg = €15.50
Package weight from 5 to 6.99 kg = €17.00
Package weight from 7 to 9.99 kg = €19.70
Package weight from 10 to 14.99 kg = €24.40
Package weight from 15 to 19.99 kg = €29.10
Package weight from 20 to 23.99 kg = €31.90
Package weight from 24 to 29.99 kg = €48.80
Package weight from 30 to 35.99 kg = €55.63
Package weight from 36 to 39.99 kg = €58.20
Package weight from 40 to 46.99 kg = €63.10
Package weight from 47 to 55.99 kg = €84.50
Parcel weight from 56 to 60.00 kg = €87.20

Shipping International


Shipping costs for Switzerland

Shipments to Switzerland can take longer than 5 working days due to possible customs clearance!

For deliveries to Switzerland and non-European countries, the German VAT of 19% is not included in the price.

However, there may be charges (national taxes) upon importation, please check with your National Customs Office.

Parcel weight from 0 to 1.99 kg = €19.90
Package weight from 2 to 4.99 kg = €24.00
Package weight from 5 to 6.99 kg = €27.10
Package weight from 7 to 9.99 kg = €30.70
Package weight from 10 to 14.99 kg = €37.86
Package weight from 15 to 19.99 kg = €45.10
Package weight from 20 to 23.99 kg = €49.90
Package weight from 24 to 29.99 kg = €75.72
Package weight from 30 to 35.99 kg = €83.90
Package weight from 36 to 39.99 kg = €90.20
Package weight from 40 to 46.99 kg = €98.60
Package weight from 47 to 55.99 kg = €130.44
Package weight from 56 to 60.00 kg = €135.30

Please note your national customs regulations, in the event of a return due to customs regulations, the transport costs incurred will not be reimbursed.

You can also see your shipping costs in the shopping cart before completing the purchase.


Shipping costs worldwide 1

Included countries: Albania, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, Ukraine

Package weight from 0 to 1.999 kg = €19.30
Package weight from 2 to 4.99 kg = €24.60
Package weight from 5 to 6.99 kg = €27.80
Package weight from 7 to 9.99 kg = €33.20
Package weight from 10 to 14.99 kg = €41.20
Package weight from 15 to 19.99 kg = €50.40
Package weight from 20 to 23.99 kg = €58.00
Package weight from 24 to 29.99 kg = €87.20
Package weight from 30 to 35.99 kg = €96.76
Package weight from 36 to 39.99 kg = €103.20
Package weight from 40 to 46.99 kg = €114.40
Package weight from 47 to 55.99 kg = €148.34
Package weight from 56 to 60.00 kg = 154.74 €


Shipping costs worldwide 2

Included countries: Algeria, Thailand, Tunisia

Package weight from 0 to 1.999 kg = €31.00
Package weight from 2 to 4.99 kg = €39.60
Package weight from 5 to 6.99 kg = €45.00
Package weight from 7 to 9.99 kg = €53.72
Package weight from 10 to 14.99 kg = €68.41
Package weight from 15 to 19.99 kg = €83.20
Package weight from 20 to 23.99 kg = €94.00
Package weight from 24 to 29.99 kg = €139.30
Package weight from 30 to 35.99 kg = €155.50
Parcel weight from 36 to 39.99 kg = €166.26
Package weight from 40 to 46.99 kg = €185.20
Package weight from 47 to 55.99 kg = €238.60
Package weight from 56 to 60.00 kg = €249.40


Shipping costs worldwide 3

Countries included: Armenia, Jordan, Kazakhstan, Mexico, Nepal, Singapore, Sri Lanka

Package weight from 0 to 1.999 kg = €39.50
Parcel weight from 2 to 4.99 kg = €57.90
Package weight from 5 to 6.99 kg = €69.90
Package weight from 7 to 9.99 kg = €88.90
Package weight from 10 to 14.99 kg = €120.00
Package weight from 15 to 19.99 kg = €151.50
Package weight from 20 to 23.99 kg = €175.30
Package weight from 24 to 29.99 kg = €242.60
Package weight from 30 to 35.99 kg = €278.60
Package weight from 36 to 39.99 kg = €333.90
Package weight from 40 to 46.99 kg = €407.00
Package weight from 47 to 55.99 kg = €492.40
Package weight from 56 to 60.00 kg = 516.40 €


Shipping costs worldwide 4

Countries included: Australia, Chile, Dominican Republic, Guatemala, Guyana, Colombia, Lesotho, Montenegro, New Zealand, Panama, Paraguay, Peru, South Africa, South Georgia Tonga, Uganda, Uruguay, Venezuela

Package weight from 0 to 1.999 kg = €51.70
Package weight from 2 to 4.99 kg = €74.00
Package weight from 5 to 6.99 kg = €88.70
Package weight from 7 to 9.99 kg = €111.20
Package weight from 10 to 14.99 kg = €148.90
Package weight from 15 to 19.99 kg = €186.60
Package weight from 20 to 23.99 kg = €256.40
Package weight from 24 to 29.99 kg = €300.20
Package weight from 30 to 35.99 kg = €344.00
Package weight from 36 to 39.99 kg = €373.20
Package weight from 40 to 46.99 kg = €464.84
Package weight from 47 to 55.99 kg = €530.54
Parcel weight from 56 to 60.00 kg = 559.74 €